How to Choose a Great Dentist: Call with Questions

I always recommend using the telephone to screen a potential dental office. These are the things I listen for when I call a professional for the first time to potentially schedule an appointment.

Is the person on the telephone happy and friendly?

The best indication of how you’ll be treated by a dental office is the relationship between the dentist and the people that work with him or her. If the person answering your telephone sounds happy and friendly, that’s a very good sign. If not, you may want to move on to a different dental office where the staff seems happy to serve you.

Does the person take the time to understand your problem or situation?

To be blunt, when you call a dentist, you’re the client. The first priority of the dental staff should be to understand your particular situation. You want to be sure that your dental professionals will take your circumstance and priorities into consideration. Really great healthcare providers take time to listen to and understand their patients.

Does the person on the telephone actually help move you closer to a solution to your issues?

If you had a question, was it adequately answered? If you had a problem, did you end up with a timely appointment to help solve your problem?

Our team is always eager to answer your questions about dental care and choosing the perfect dentist for you or your family. In fact, whether you are wondering about Kansas City area dentists or looking elsewhere, I would be delighted to personally assist with finding the right dentist for you.

I know many, many dentists around the world because of my membership and leadership in several dental organizations, and I would be happy to make a personal referral. You can call me at (816) 587-6444 or send email to

2 replies
  1. Jocelyn McDonald
    Jocelyn McDonald says:

    My family and I just moved to a new area, and we’re on the lookout for a new dentist we can start visiting. Your article had some great tips for choosing a good dentist, and I liked how you said to call any potential clinic with questions before visiting. We should pay attention to how the staff answers the phone and if they take the time to understand and listen to their patients, and we’ll try this out when screening for potential dentists.

  2. Taylor Bishop
    Taylor Bishop says:

    Thanks for this advice for choosing a good dentist. I’m glad that you mentioned you should try to make sure that the dental professionals take your priorities into consideration. It seems important to communicate these first, especially if it could affect what kind of dental treatment you get.


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